Delivery and return

The delivery rate are decreasing if your order reach a certain amount.

Delivery and shipping rates for Belgium and The Grand Duchy of Luxembourg

Delivery Fees in belgium

* The delivery time is shown without warranty. Aux Merveilles d'Alice is not responsible for any delay due to carrier.

Delivery and shipping Rates for the rest of Europe

Frais de ports en Europe.

* The delivery time is shown without warranty. Aux Merveilles d'Alice is not responsible for any delay due to carrier.

Details about your delivery and your package

If your product is available in stock, the package is generally sent by 48h after payement receipt.

The delivery rate stand for packaging, handling and shipping cost. The shorting of delivery fees is only applied on one order. We can not grant you the free delivery of any shorting if you make differents orders, so you will have to pay for every order placed on the site. The package is sent at your own risk. All the goods are well packaged and all the fragile parts have a special packaging.

Information about carriers

KialaKiala

Kiala est a carrier which works with stores. Your package is delivered in a "deposit-point" where you can take off your order. These up-point are generally stores or Kiala partner. Your advantage is clear : there is always a Kiala Up-point near you. You can choose when you want to go and you can benefit of a quick service. You don't need to stay at home to wait the carrier to come with your goods. There is a tracking service on their website.

Kiala's Offer :

  • Proximity (a store of your choice : near work, near home, ...)
  • Versatile opening hours
  • Fast delivery
  • 24h/24 tracking service on their website Kiala
  • Delivers in : Belgium, Grand Duchy of Luxembourg, The Netherlands, France, Spain !

 

Logo BpostBpost

Bpost is the Belgian post which delivers package at your home. If you are away, your package is redirected to a "post-center" near your home.

Bpost's Offer :

  • Delivery all around Europe
  • At home delivery
  • traking 24h/24 on their website : Bpost
  • They ship outside of the EU, contact me if you want your package go this far !

 

Returns

If you encounter any issue with your package, contact me by the contact page. If the delivery does not suit you, you can send it back, at your expense. You have 14 days after you received the goods to return it. I invite you to fill the retraction form available here.